Symptom

• No power (Alkaline)
• No Power (Li-ion)
• No Target Response
• Ground Balance Fault
• Unstable/Noisy/False Signals
• Lacks depth and/or Sensitivity
• Battery/Charger fault
• Water Ingress
• Intermittent Operation
• Audio Fault (intermittent/headphone)
• No Information Supplied
• LCD Fault (miss segment, frozen, Screen)
• Keypad/controls (ind. switches)
• Coil fault mechanical
• Accessory fault
• Software fault (incl. GPS)
• Wireless Module fault
• Mechanical/Hardware fault or damage

1. Have you tried a new set of batteries? If yes goto [B].
2. Are the batteries correctly inserted? If yes goto [C].
3. Is there damage/corrosion on the batteries? If yes, remove the batteries and clean the terminals, then try another set of batteries. If not, go to [E].
5. Contact your nearest Authorised Service Centre and explain issue observed.

1. If no spare batteries or chargers to experiment with, go to [E].
2. DO NOT SHIP FAULTY LI-ION BATTERY ASSEMBLY!
5. Contact your nearest Authorised Service Centre and explain issue observed.

1. Try a different target or search mode. If not fixed goto [B].
2. Try an all metal search pattern or accept the entire screen. If not fixed goto [C].
3. Change to a known good coil. If not fixed goto [D].
4. Try a "Factory Reset". If not fixed goto [E].
5. Contact your nearest Authorised Service Centre and explain issue observed.

1. Unless detecting in heavily mineralised ground, do not use Ground Balance function. If this is not the case and GB still not functional, go to [B].
2. Ensure GB is 'enabled' and then press 'start' whilst moving the coil up and down. If not fixed, goto [C].
3. Review our Treasure Talk Articles or our YouTube Channel for GB tips and tricks. Is the issue fixed? If not goto [E].
5. Contact your nearest Authorised Service Centre and explain issue observed.

1. Is there electrical interference in the area (Pylons etc.)? If yes, carry out a noise cancel. Is the issue fixed? If no, move away from EMI. If not fixed, goto [B].
2. Is the sensitivity set too high? If yes, reduce sensitivity. If no, go to [C].
3. Is the ground mineralised? If yes, use Auto Sensitivity. If mineralisation is severe it may also need a Ground Balance (refer the Manual). If no, goto [E].
5. Contact your nearest Authorised Service Centre and explain issue observed.

1. Are you keeping the coil sweep as parallel/close to the ground as possible? If yes, go to [B].
2. Check sensitivity setting - is the issue fixed? If no, go to [C]. NOTE: On wet sand, use Manual Sensitivity.
3. Remove the skid plate and clean out dirt. Is the issue fixed? If no goto [D].
4. Change coil with a known good coil. Is the issue fixed? If yes return defective coil. If no goto [E].
5. Contact your nearest Authorised Service Centre and explain issue observed.

1. If no spare batteries or chargers to experiment with, contact your Local Dealer for assistance.

1. Remove the batteries immediately and go to [E].
5. Contact your nearest Authorised Service Centre and explain issue observed.

1. Gather information as much information as possble and go to [E].
5. Contact your nearest Authorised Service Centre and explain issue observed.

1. Is the fault with the speaker or Minelab supplied headphones? If headphones, goto "B". If speaker, goto [E].
2. Change to known good headphones - is the issue fixed? If yes, return only Minelab branded Headphones for warranty repair. If no, go to [E].
5. Contact your nearest Authorised Service Centre and explain issue observed.

1. Gather information and send in the suspect component. Go to [E].
5. Contact your nearest Authorised Service Centre and explain issue observed.

1. Check contrast settings, if not fixed, go to [B].
2. Perform factory reset. If not fixed, go to [E].
5. Contact your nearest Authorised Service Centre and explain issue observed.

1. Go to [E].
5. Contact your nearest Authorised Service Centre and explain issue observed.

1. Go to [E].
5. Contact your nearest Authorised Service Centre and explain issue observed.

1. Gather information and go to [E].
5. Contact your nearest Authorised Service Centre and explain issue observed.

1. Upgrade the s/w on line. Is the issue fixed? If no, go to [B].
2. Carry out a factory reset, press and hold the power on button and turn on (Select "Reset All"). Is the issue fixed? If no, go to [E].
5. Contact your nearest Authorised Service Centre and explain issue observed.

1. Repeat Pairing process. If problem not fixed go to [B].
2. Recharge WM-10 and try again. If it is still faulty, go to [C].
3. Unplug headphones and turn detector off and on again. If it is still faulty, go to [E].
5. Contact your nearest Authorised Service Centre and explain issue observed.

1. Gather information and send in the suspect component, Goto [E].
5. Contact your nearest Authorised Service Centre and explain issue observed.